If you are a policyholder or a claimant dealt with under our Direct Settlement Scheme and wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.
Please contact us at:
Complaints
Syndicate 2525
5th Floor Camomile Court
23 Camomile Street
London
EC3A 7LL
Telephone: +44 (0)20 7743 0900
E-mail: [email protected]
E-mail: [email protected]
In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyds. Lloyds will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.
Lloyds contact details are as follows:
Complaints
Lloyds
One Lime Street
London
EC3M 7HA
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
E-mail: [email protected]
Website: www.lloyds.com/complaints
If you remain dissatisfied after Lloyds has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS contact details are as follows:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: [email protected]
Telephone: +44 (0)30 0123 9123